At Anna Digi Tech, we are committed to delivering quality digital marketing services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. General Policy
Due to the nature of digital marketing services, which involve significant time, effort, and resource allocation from the start of a project, refunds are handled on a case-by-case basis. We encourage open communication to resolve any concerns before requesting a refund.
2. Eligibility for Refund
Monthly Retainer Services (SEO, PPC, Social Media, Content, Email Marketing)
- Before Work Begins: If you cancel before any work has commenced on your project, you are eligible for a full refund of the monthly fee.
- Within First 7 Days: If you are unsatisfied within the first 7 days of the service period and minimal work has been completed, you may be eligible for a partial refund (up to 75% of the monthly fee).
- After 7 Days: Once significant work has been completed, refunds are generally not available for the current billing period. However, you may cancel future billing with 30 days' notice as per our Terms of Service.
One-Time Projects (Web Design, Landing Pages, etc.)
- Before Design Phase: Full refund minus any consultation or planning fees already incurred.
- During Design Phase: Partial refund based on the percentage of work completed, as determined by mutual agreement.
- After Delivery: No refund is available once the final deliverables have been approved and delivered.
3. Non-Refundable Items
The following are generally not eligible for refunds:
- Ad spend paid directly to advertising platforms (Google, Meta, etc.)
- Third-party tool subscriptions or licenses purchased on your behalf
- Domain registration and hosting fees
- Rush or expedited service fees
- Services that have been fully delivered and approved
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at info@annadigitech.site with the subject line "Refund Request"
- Include your name, project details, and reason for the refund request
- Our team will review your request within 5 business days
- If approved, the refund will be processed within 10-15 business days
5. Refund Method
Approved refunds will be processed using the original payment method. Bank transfers may take 5-10 business days to reflect in your account. If the original payment method is unavailable, we will work with you to arrange an alternative refund method.
6. Service Cancellation
If you wish to cancel ongoing services without requesting a refund:
- Provide 30 days' written notice via email
- All services will continue until the end of the current billing period
- We will provide a transition plan and hand over all accounts and assets
- No refund will be issued for the remaining days of the current billing period
7. Dispute Resolution
If you are unsatisfied with the outcome of a refund request, we encourage you to discuss the matter with our management team. We are committed to finding a fair resolution for all parties. If a resolution cannot be reached, the matter will be handled in accordance with the dispute resolution provisions in our Terms of Service.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your purchase or service agreement will apply to your transaction.
9. Contact Us
For any questions about this Refund Policy or to request a refund, please contact us: